Yours is the first Volquartsen extractor that I have seen break. I have sold literally thousands of them since Volquartsen started making them. The extractor is a parts that does wear out and break over time, but 4 months isn't much time. You can send me back the broken parts and I will replace it for you no charge. Don't worry about the broken parts that you can't find, just send me what you have. You can also e-mail Scott Volquartsen at email@example.com and I'm sure he would replace it for you no problem. Also check to make sure the extractor spring and plunger are there. If these parts are missing I will be sure to include them along with the extractor.