Sincere apologies from Pyramyd Air

On behalf of the owners of Pyramyd Air, please accept our sincere apologies for how you were treated by Pyramyd Air staff. The unacceptable delay of a timely response and lack of attention that you experienced is a tremendous shame, and was due to staffing issues and lack of availability of our tech department. Although I realize this will not change the experience you've already had, please know that these staffing issues have been resolved. I understand that apologies may be too late and there is nobody to blame for this but us. I know that your return is being processed right now and you, of course, will receive a full refund. I hope I am not too late in offering my apology, but I feel that's the least I can do. If there is anything else I can do to try and rectify how you have been treated by our company please let me know.

Best Regards,
Nicole -- Director of Operations