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Yes, amazingly so (success ment.)

November 13 2010 at 12:47 PM
Vianna  (Login Elmild)


Response to Do you find DE agencies to be unprofessional?

 

I did have success, but did find the experience of dealing with several agencies appalling. I cannot believe that there are so many unprofessional businesses out there addressing such a critically sensitive endeavor. One agency removed information about one donor who was on medication for depression. When I called to find out why that information was removed from her profile, at first they denied it, then, when I emailed the pdf file with the information right from their Web site their excuse for the information having been removed was that interns had been working on the database!! I was shocked that the manager thought that an excuse--why on earth were interns handling this information in the first place, let alone making such a critical error and then giving false and lame explanations.

The agency I used nearly sabotaged my cycle due to sheer incompetence. Finally, my donor and I began to communicate and saved the situation from complete breakdown. Awful, awful experience, and the manager there was grandiose (crazy woman) and full of excuses (and even accusations!).

I wish you luck. I dug in my heels and dealt with the crap (nearly losing my mind in the process) and was very fortunate that things worked out so beautifully in the end.


 
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