I found this agency to be all talk no action, and when it came down to it, i think the "personal interview" was a ruse to see how much money she could get out of us.
We found a donor we really liked and were told repeatedly that she was not available. But, she was always routed to another couple, several times it happened.
We have the funds for de; but we felt it was prudent to not share too much of our financial situation with Shelley, as we could see she allowed donors charging $20,000+ on her site...We are not rich, but we have planned to do this, so we have the funds. Well, all I can say is that once she thought we were not high earners we never heard from her again and every donor that came up that we liked were unavailable to us. I mean, we waited for the donor, told the agency we were willing to wait, and then, as soon as the donor came up, she was routed to someone else.
I found their communication poor and just got a weird feeling about the occasional donors which popped up for $20,000+ with no verified stats and that were exceeding ASRM fee guidelines because they "came from another agency".
I would check out Peas in a Pod or Northeast Assisted Fertility. They are both honest and straightforward.