I started out with Shady Grove and found their staff to be terrific. My two cents - I wouldn't waste the doctor's time with questions about their programs. They have tons of literature that explains it all very well and have staff in each of their programs there to help you out. You'll meet with the egg donor coordinator who is very knowledgeable about that program - probably with more detail than the doctors. I loved Dr. O'Brien in their main office.