Hi. I thought you may see this sooner if I just posted. I've been with CNY for about 3 years now. I've had several procedures done there. The nurses have always been very friendly along with the front desk. I always get a call back when they say they will. We've worked the most with Dr. Grossman, who I have to say, I'm very fond of. When I found out about my fsh, which was pretty high at the time,27, he really pushed me to try with my OE because of my age. DE wasn't even brought up. He really listened to me and my concerns. I never felt rushed out of his office, like I have with so many other doctors. We did ivf last winter and he did the transfer with one egg. They will go to tfer with just one follie. That pg was a chemical and he still didn't mention DE although at that point I couldn't handle any more emotionally and ended up going DE route anyway. That wasn't my first loss. We just did our mock cycle at the Albany office. The DE coordinator Michelle has been amazing. I have emailed her sooo many times with questions and she always gets back to me promptly. She very nice and extremely easy to talk to. We did have a consullt with Dr.Kiltz years ago. He is cut from a different cloth, so to speak, but a very spiritual man to say the least. I wish their success rates were a bit better with DE, but I think thats partly because they don't turn anyone away. This has been my experience but I can only speak for myself. I have a friend who had a consult there and couldn't stand Dr. Kiltz, so everyone is different. Hope this helps.