The staff there is wonderful. Linda and Donna the DE coordinators are prompt at returning calls and following up and always willing to answer questions. The nursing staff and Dr.Pang are great too. They always take the time to answer all my questions. I called once late on a Friday afternoon b/c I was having some BTB on the BCPs and left a message like: ."if this is normal and I don't need to change anything you don't need to call me back." After 6pm on a friday I got a call back from a nurse to reassure me that it was completely normal. There are two nurses on the DE team and even when they are both off they have a great communication system so that when I speak with a covering nurse they always know what is going one which is reassuring. They do have a voicemail system so when you call to speak with the nurse you have to leave a message and they call you back but they are prompt (always same day). Dr. Pang is a big proponent on SET. We did fresh transfer of single embryo in Jan but did not stick so we will thaw our two frosties next month. The only bad thing is the price. If our frosties don't work we need to move on to Shady Groves guarantee program or in inexpensive international program (considering the Czech Repuplic) b/c we cannot afford another RSC fresh cycle unless we hit megabucks. The one word I would use to describe this practice is integrity. Prior to doing DE I saw another RE in the practice and she was great too, very honest, realistic and willing to go to bat for her patients. I work in healthcare so I definitely recognize good care when I see it. If you have more questions post them or send me your email. Good luck with your decision.