I'm glad I didn't see those negative reviews when I researched CNG - might have scared me off! It looks like the negative reviews are coming from a handful of people, but there are a lot more positive reviews, and so far CNG has been great to work with - very responsive and helpful - legitimately kind and caring.
I'll report back when it's all said and done, as I'm still in the thick of things - but ORM has a lot of experience with egg donor agencies, and if they recommend CNG I think that carries a lot of weight. I've never had a hard time getting in touch with Andrea, the owner, and she even gave me her personal cell as we're getting closer to retrieval time. 1 or 2 of the negative reviews said getting her on the phone was tough and they said they were not in the NW - we're 3 hours later here, and her office hours are over at 6pm, which is 3pm eastern time and I can see how that would be frustrating if one were not in the same time zone. If it's during office hours, she literally emails me back within minutes - it's great!
It is true that receipts are not provided to IPs - the contract cites that receipts contain confidential donor information, so you do just have to trust what they provide on the spreadsheet of expenses. All of the expenses have been reasonable so far, and the airfare for both of the donor's flights came in under what I had estimated and found on expedia etc... The donor has to provide receipts for everything to CNG except for the $75/day food stipend during retrieval week (when traveling). I did get a receipt for the donor meds because I paid for those directly at the pharmacy - otherwise, I have enough on my plate without worrying that someone is padding bills - as long as the expenses are reasonable then I'm not going to worry about it.
I had 2 lawyers review our contract with CNG and one said it was the most thorough and professional she had seen in the area of donor egg agency, and the other lawyer, who is an expert with ART, said it was a good & solid contract.