Please log an SR on this so we can actually diagnose this issue. I have seen many times that this can be simply related to options set on the SV client or SV client version. The product is absolutely stable and has many features that make it much better than the classic add-in but with out details and proper diagnosis it is hard to make a judgment call.
If you log an SR send me the SR number and I will make sure it gets the attention it deserves.
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