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Re: Workspace Slow Login - 11.1.2.4

March 3 2017 at 11:15 AM
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Guillaume Slee 
from IP address 81.99.249.72


Response to Workspace Slow Login - 11.1.2.4

A couple of things spring to mind:

1- If you've scaled out then the access to the R&A file system RM1 folder will be via a UNC path. If access to this is slow then it can cause a slowdown in login times. If it is an IO issue then the only sure way to confirm is to copy the RM1 folder to the local machine and reconfigure.

2- Network resolution...I've seen the R&A service sometimes struggle to know which network card to bind to. This causes the login to hang for about a minute whilst the R&A sits there probably waiting for one to timeout. Try disabling the secondary network card, that should have an immediate impact in login times. If this is your issue you'll need to alter your network settings to make sure the correct default network card is picked up: http://techsultan.com/set-different-default-network-card-windows-2012-server/

Hope that helps,

Guillaume

http://hyperion-epm-bi.blogspot.co.uk/


 
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Responses

  1. Thanks Guillaume - MyJim on Mar 30, 2017, 1:50 AM
    1. Re: Thanks Guillaume - Guillaume Slee on Mar 30, 2017, 4:43 AM
     

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