This Essbase discussion board is provided as a free service and dedicated to all the Essbase professionals out there!
Respond to this messageReturn to Index
Original Message
  • Re: So the support window is based on the first three positions (11.1.2)?
    • TimG
      Posted Jun 15, 2017 5:16 PM

      Essentially, yes.

      At the patch set (fourth position) level, there *is* a time period during which the patch set is eligible for fixes and patch set *updates* (fifth position!) - it's usually one year from the release of the next patch set. After that Oracle support can say "too bad, you'll have to upgrade" for a bug, and will stop producing PSUs for the patch set. But that's not *directly* linked to the Premier Support timeline.

      It's definitely complex.

      I had to figure it out a couple of years ago and wrote a blog post to refer back to. I think all the policies in there are still in force and the links to Oracle sources are good:
    Login Status
  • You are not logged in
    • Login

      Provides additional benefits such as notifications, signatures, and user authentication.

      Create Account
    Your Name
    Message Title
    Message Text

    RSS feed for this forum - Please email hypess (at), if you have any questions/feedback/issues.