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Workspace Slow Login - 11.1.2.4

March 2 2017 at 6:03 PM
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MyJim 
from IP address 103.30.185.167

Hi All

Does anyone have any ideas that I can try in relation to slow Workspace Login in 11.1.2.4.
I have check the blogs about disabling services through the Workspace.
Only when I disable the R&A service it quickens the login process. However I need this available.

I tried both Native and AD but still no luck as yet

Help ideas would be great.


Thanks

Jimmy

 
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AuthorReply

er77

194.67.28.146

Re: Workspace Slow Login - 11.1.2.4

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March 3 2017, 6:34 AM 

1) unplug AD - test
2) plug AD - test
3) setup filter to get only users from AD - test
3) setup filter to get only yours users from AD - test


 
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Guillaume Slee

81.99.249.72

Re: Workspace Slow Login - 11.1.2.4

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March 3 2017, 11:15 AM 

A couple of things spring to mind:

1- If you've scaled out then the access to the R&A file system RM1 folder will be via a UNC path. If access to this is slow then it can cause a slowdown in login times. If it is an IO issue then the only sure way to confirm is to copy the RM1 folder to the local machine and reconfigure.

2- Network resolution...I've seen the R&A service sometimes struggle to know which network card to bind to. This causes the login to hang for about a minute whilst the R&A sits there probably waiting for one to timeout. Try disabling the secondary network card, that should have an immediate impact in login times. If this is your issue you'll need to alter your network settings to make sure the correct default network card is picked up: http://techsultan.com/set-different-default-network-card-windows-2012-server/

Hope that helps,

Guillaume

http://hyperion-epm-bi.blogspot.co.uk/


 
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MyJim

103.30.185.167

Thanks Guillaume

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March 30 2017, 1:50 AM 

Thanks Guillaume

It was to do with the network resolution. Once I following the article provided it solved our issue.
It was much as you stated the R&A agent was taking time to load, everytime we logged in.

Regards

Jimmy

 
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Guillaume Slee

81.99.249.72

Re: Thanks Guillaume

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March 30 2017, 4:43 AM 

Thanks for the update Jimmy, good to know it fixed the issue.

Cheers,
Guillaume
http://hyperion-epm-bi.blogspot.co.uk

 
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