I have been so stressed! Let me give you all a little background here....
I bought a new computer in April. The monitor color didn't work quite right. I started communicating with them in July about getting this fixed. They had me use an old monitor for a while to see if it's the monitor or the video card that is the problem. Well, it's the monitor. So they said they would replace it for free. But here's the catch....I have to pay to send back the old monitor. I begged and pleaded with them to reconsider that...after all, they are the ones who sent me a defective monitor to begin with. I went up the ladder to the person's supervisor when I called on Saturday, and lost control of myself and was crying hysterically. He hung up on me. I called from work today and went up the ladder again to the floor supervisor. Again I lost it. He handed me back down to the person below him. They would not budge. Finally my coworkers heard me and came in to help, and the therapist where I work took over the call and got up another level in the chain. Still got a "no". So she left a message with the head of customer relations to call her back. I was so drained and so emotional that I ended up going home from work 3 hours early and going to bed. Thankfully, a friend has offered to pay for the shipping, but even so, that's not the point. You would think they could have some compassion when someone tells them they can't afford to pay for the shipping. But no. They are like robots there. No feeling whatsoever.
And on top of it all I have a stupid perp hanging out at my kids board. I blocked his IP but he's on aol and I think they get a new IP every time you sign on, so he apparently was back cuz my friend who helps me watch the boards blocked the boards completely to keep him away. I changed it to read only til a bit ago and now it is moderated so all posts have to be approved. I hate to have to do that, and hope I don't have to do that forever, but the kids' safety comes first!!!!!
Thanks everyone for listening to me rant and rave. I have been an emotional mess and have been unable to control it. I really did try to keep my cool on the phone and just couldn't do it! I just busted out crying, really crying, loudly at that. About to cry again, so better go.