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Gartner predicts huge rise in monitoring of employees' social media use

May 31 2012 at 10:41 AM

  (Login cwc.mgmt)
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Perhaps spending all afternoon at work updating your Facebook page might not be such a good idea after all. wink.gif Tools that monitor employees Internet usage are definitely gaining popularity with employers here in Canada, so you may wish to think twice about what you do online at work.

cybr1.jpgSixty percent of companies will monitor employees' social media use for security breaches by 2015, the analyst says.

By Grant Gross, IDG News Service, May 29, 2012, 4:04 PM

Corporations are starting to embrace technologies used to monitor employee Internet use, with 60 percent expected to watch workers' social media use for security breaches by 2015, according to a new report from Gartner.

Less than 10 percent of companies now monitor their employees' use of Facebook, YouTube, LinkedIn and other social media sites for security breaches, although many companies monitor social media for brand management and marketing purposes, said the report, released Tuesday.

New technologies and services are enabling the growth in employee monitoring, but companies will need to closely manage their monitoring efforts for ethical and legal issues, Andrew Walls, research vice president at Gartner, wrote in the report.

Monitoring can help companies avoid security problems such as employees posting unauthorized videos of company activities, Walls wrote. However, "there are other times when accessing the information can generate serious liabilities, such as a manager reviewing an employee's Facebook profile to determine the employee's religion or sexual orientation in violation of equal employment opportunity and privacy regulations," he wrote.

Earlier this year, there were news reports that some prospective employers were asking people they interview for their Facebook passwords. That practice will "gradually fade," but companies will continue to monitor the social media conversations of employees and customers, Walls said in a press release.

Companies monitoring social media activity may face a backlash from employees, Walls wrote in the report. "Enterprise surveillance of employee activities on popular social media sites has led to disciplinary actions against employees that are often supported by the law but violate cultural expectations for free speech and personal privacy in most Western countries," he wrote.

In addition, the U.S. National Labor Relations Board, in several recent decisions, ruled against employers who fired workers for complaining on social media sites about work conditions. The agency's position is that discussing work conditions with other employees is protected by the National Labor Relations Act.

Employees should be careful about "inappropriate" work-related posts on Facebook and other social media sites, said Paul Stephens, director of policy and advocacy at the Privacy Rights Clearinghouse.

"There's no doubt that the growth of social networking has created a paradigm shift for organizational security monitoring," he said in an email. "Employees should be aware that their activities may be monitored by their employers, although the precise legal parameters for doing so will need to be developed."

Employees should make use of privacy controls on most social networking sites, Stephens said.

John Simpson, Consumer Watchdog's Privacy Project director, criticized "corporate spying" in the name of security.

"Actually much of what is discussed [in the Gartner report] is unwarranted snooping in people's personal lives," he said in an email. "There is no valid reason for it and companies that engage in such activities should be called out for their unethical activity."

A number of available products will monitor social media use by employees, and many public relations firms also will monitor social media as part of their service, Gartner said. Security organizations also are beginning to pay attention to social media, not only for internal security surveillance, but also to detect emerging threats, the analysis firm said.

"The problem lies in the ability of surveillance tools and methods to produce large volumes of irrelevant information," Walls said in a press release. "This personal information can be exposed accidentally or become the target of voyeuristic behavior by security staff."

Companies considering new monitoring programs need to make sure they are complying with the laws of every country they operate in, Walls wrote in the report. In addition, if companies want to monitor employee social media activity on employee-owned devices, they will need to get permission from the workers, Gartner said.

Security staff should get permission from the company executives before monitoring, the report added. "Surveillance is an unusual activity that requires specialized capabilities and clear authority from senior management," Walls wrote.

Grant Gross covers technology and telecom policy in the U.S. government for The IDG News Service. Follow Grant on Twitter at GrantGross. Grant's e-mail address is grant_gross@idg.com.

http://www.itworld.com/security/279085/gartner-predicts-huge-rise-monitoring-employees-social-media-use



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(Login cwc.mgmt)
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Re: Gartner predicts huge rise in monitoring of employees' social media use

June 8 2012, 11:14 AM 

Please remember to vote in the updated middle poll (Social Media Monitoring)...I have to come up with a way to better highlight when a poll has changed... :-/

...and remember that anything you do on your employers computer is likely being logged and monitored. wink.gif


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This message has been edited by cwc.mgmt on Jun 8, 2012 11:39 AM
This message has been edited by cwc.mgmt on Jun 8, 2012 11:22 AM


 
 


(Login Paje_Brazil)
CWC Member

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 8 2012, 5:53 PM 

Employees workers need to be forbidem for use the social media for sure because they are payed for to work and not for to lost time in these domestic recreation toll made for home use and because it I vote yes.


    
This message has been edited by Paje_Brazil on Jun 8, 2012 5:55 PM


 
 


(Login coalde_one)
CWC Member

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 8 2012, 11:41 PM 

Hi Paje,

I can't argue the point you make or the justifications you present, however let me ask you this (because from WAFF you know how much of a "devil's advocate" I am wink.gif )...do you ever take a mental break from work during working hours? Have you ever taken 5 minutes and played a quick game of solitaire when you were supposed to be working? Ever went outside for a smoke when you were on the clock? wink.gif

It is all fine to believe that humans are nothing more than very complex machines...however my experience leads me to believe that is an incorrect assumption.


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(Login Paje_Brazil)
CWC Member

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 10 2012, 11:35 PM 

Hi Coalde.I am a laywer and have my own office and so I am out of these kind of trouble because I do my own time to work or not ever I dont have any FORUM building work audience in face some judge or ever I am not with some client in my office giving a consult or assistence.And about to smoke I dont smoke anymore.
Capisce?
Greetings from Rio.

 
 


(Login cwc.mgmt)
Forum Owner

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 11 2012, 6:57 PM 

Well that is very good for you Paje, smoking is a very bad habit. wink.gif

All I was pointing out was that like most things in life extreme or absolute solutions will likely not work. I can speak from personal experience that when an employer clocks all access to popular Internet sites , employees will almost always find ways to get around the block...many of these workarounds are used by attackers to get into the organizations infrastructure.




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(Login Paje_Brazil)
CWC Member

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 11 2012, 7:53 PM 

Thats fine Coalde and we know that the majority of employers dont like the job,the patron or the company they work because they need money and work for get money for to support their life and family lifes sometimes or both in manies cases.In the contrary when you work where you like and love the work you will never lost time in internet games,porno sites and similar s@34iits.Per exemple I think the NASA workers love their jobs and during job time they put all energy and concentration in their business leting the recreation out of the service.I could tell more exemples but like u are a smart person I think this one are well dont needing more exemple cases.

 
 


(Login cwc.mgmt)
Forum Owner

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 12 2012, 12:17 AM 

I can't disagree with what you say Paje...the question I am trying to answer is how do you design a policy and controls that doesn't just drive employees to spend their time coming up with creative ways to get around the policy? That is the real question...how do you let employees balance their personal and work lives during working hours?


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(Login Paje_Brazil)
CWC Member

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 12 2012, 10:59 PM 

Ok Coalde I got the point and I think the principal way is to have a every hour supervision around them and block their work computer for to entry in alliens and out work links if it is possible;another point can be the survigilance by cameras with record videos for analises and try to see what they done during the work time;another point is before to put some worker in the company try to know all about the person like the moral costumes and pregress life and try to do too the phisycologic side of the candidate for to try to have an idea of their way of life if can be confiable or with a corruption dark side based in the analisis study of it.Well it will be always a risk because the human nature,needing time for to be sure what kind person you have.
CĀ“est la vie.
Au revoir.

 
 

CT
(Login charlieTurk)

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 28 2012, 2:50 AM 

I agree mostly with Paje on this, but I voted for depends, because there are jobs out there that would allow for workers to access social media without affecting productivity.

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Anonymous
(Login Sheogorath)
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Re: Gartner predicts huge rise in monitoring of employees' social media use

June 28 2012, 2:17 PM 

I guess it depends on the content of the job but still I don't agree with Paje. Employees should be allowed to relax a bit at work and recharge.This way, the time they spend doing work will increase in efficiency. How they relax is their personal choice and if we don't respect that, then we should just replace employees with machines and get ourselves an Acrobatic Robot to relax us when we take a break wink.gif


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This message has been edited by Sheogorath on Jun 28, 2012 2:27 PM
This message has been edited by Sheogorath on Jun 28, 2012 2:17 PM


 
 
E7
(Login E7)

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 28 2012, 2:38 PM 

I've worked in a few managerial positions in my time, and my belief remains the same. Employees don't want to work in Fort Knox, and I don't want to have to stare at 30 cameras all day making sure the minions are toiling away..

I gave my employees the freedom to watch YouTube, Facebook, etc.. however, I expected a certain level of productivity out of them (otherwise their employment didn't justify their salary). Most coasted by doing the minimum level of productivity required, but the ones that didn't were under my radar, and that's when I would watch what they do, to find out why they aren't as productive as the rest of the team. Sometimes it was because they were slacking off online, and other times it was because of personal problems (trouble at home, etc..) I would help them the best I could to get back to a profitable level of productivity, and depending on the circumstance, if they could not, I couldn't keep them on the team.

Then there were the ones who went above and beyond what was expected of them, and they were always the first choice when raises/advancements came around. I am a firm believer in rewarding those who work hard.

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(Login cwc.mgmt)
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Re: Gartner predicts huge rise in monitoring of employees' social media use

June 29 2012, 1:38 AM 

Employees should be allowed to relax a bit at work and recharge.This way, the time they spend doing work will increase in efficiency.

This is the productivity myth that many poorly lead companies have, that if they could only get their employees to work harder (and not necessarily more efficiently) they will see a boost in productivity per employee...usually implementation of this policy ends with lower productivity than they started with.

I am a firm believer in rewarding those who work hard.

Unfortunately that makes you a minority in management circles these days...the standard reward these days for good/hard work...is more work. wink.gif


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(Login E7)

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 29 2012, 3:28 AM 

[This is the productivity myth that many poorly lead companies have, that if they could only get their employees to work harder (and not necessarily more efficiently) they will see a boost in productivity per employee]

-You sure about that? Have you ever seen Goggle's employee room?

Depending on the nature of the job, a relax room can really improve morale, which in turn improves productivity..

[Unfortunately that makes you a minority in management circles these days...the standard reward these days for good/hard work...is more work. wink.gif

-I used to think that way until I realized (like my managerial mentors before me), that over worked employees turned out to be the least productive overall... wink.gif ...and I wouldn't say "unfortunately"... it was leadership skills I learned both in my civilian job, and my time in the military... it's scary how things apply regardless of what you do for a living.. wink.gif



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This message has been edited by E7 on Jun 29, 2012 3:29 AM


 
 


(Login varangian)

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 29 2012, 10:44 AM 

...I have NO idea on the work cuture in Canada.. but here in Sunny Australia.. we have an work place institution called " the smoko" were all the smokers, can every couple of hours, go outside and have a " fag" not to be confused with some guy in hot pants and singing Olivia Newton John songs...lol BUT an actual cigarette.. is it such a big leap and work place cuture shock to offer the modern day "smoko" as a 10 minute web surf? wink.gif



    
This message has been edited by varangian on Jun 29, 2012 10:46 AM


 
 


(Login cwc.mgmt)
Forum Owner

Re: Gartner predicts huge rise in monitoring of employees' social media use

June 29 2012, 11:14 AM 

"You sure about that? Have you ever seen Goggle's employee room? Depending on the nature of the job, a relax room can really improve morale, which in turn improves productivity.."

That was the point I was making, the belief that getting employees to work harder or longer usually doesn't actually equate to improve productivity...companies like Google understand this, most others do not.

I used to think that way until I realized (like my managerial mentors before me), that over worked employees turned out to be the least productive overall... wink.gif ...and I wouldn't say "unfortunately"... it was leadership skills I learned both in my civilian job, and my time in the military... it's scary how things apply regardless of what you do for a living..

Very true, unfortunately good leaders are in short supply these days (and likely always have been).


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(Login Greekbono)

Re: Gartner predicts huge rise in monitoring of employees' social media use

July 19 2012, 2:38 AM 


at work, you get paid to work............a lot of people abuse this freedom, i see it all the time.

nothing wrong with taking a short mental break, or early in the morning, or at lunch but a good percentage abuse it

i think at the very least, employers should monitor total time spent on social media. i remember i got into trouble when i first started visiting WAFF + a greek soccer forum. i was #2 in my office with website hits.

in terms of total time i didnt spend that much as a #2 ranking would suggest, but i beleive every time i went into a thread, it was considered a hit?




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E7
(Login E7)

...

July 19 2012, 3:20 AM 

Like I always told my staff, and company employees.. as long as they are using an "insert company name here" asset, we have the right to any and all information on it. The machines belong the company, and so should any and all info.. and if you left winning lottery numbers in a notepad doc on your desktop, thanks for the tip.. wink.gif

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