i bought an air rifle from walmart yesterday and i went to return it today and they said no returns on guns.... thats funny because when i bought it i asked the guy in sporting goods if i could return it if i wasnt happy with it and he said yes....well customer service just told me no. Dennis
who's over customer service, like the store manager.
I was always told if you have all the original box and packing with the receipt showing where you purchased it, they would either exchange it for another one, or put the amount on a walmart gift card or in some cases refund you your money.
Now I know there used to be NO refunds or returns on electronic equipment.
Call bentonville, their home office and ask them.
suppose it depends on who's working the counter. if it's their policy for no returns on airguns, it should state that on the back of your receipt. it may also help if you tell them the gun doesn't work or in my case, was missing a scope that was pictured on box.
one store, i forget which, told me no returns on firearms. as i pointed out that none of the firearms ammo they sold would work in an airgun, they took it back. you might have to talk to a manager & point out the difference between airguns & firearms.
and spoke to someone in sporting goods and told them i just bought it yesterday and have my reciept, and she said no returns on guns and if there was something wrong with it i have to go thru the manufacturer. Dennis
Like you I asked when I bought it and was told I had 90 days for an exchange or return. I took back a Beeman RS2 dual caliber which had an off-center trigger and visible barrel droop. Took it back the same day, no problems at all. I agree with Ray, you need to talk to the store manager and ask why. It may be that Walmart has changed their policy on gun returns or it may just be that particular store's policy. Good luck, hope you get it straightened out.
"You've come far, pilgrim."------"Feels like far."
"Were it worth the trouble?"----"Ah, what trouble?"
I know a lady who works in sporting goods at the local Wally World. They get returns on airguns every so often. They used to sell firearms at this store and firearms were "all sales final" no returns, but airguns have always been returnable. Perhaps someone at your customer service counter was just confused?
This same lady used to work at the customer service counter and the stories she'd tell about how CS associates would get stuff messed up......
This message has been edited by airgunandy on Oct 21, 2009 2:56 PM
well, it wasnt just the customer service lady was confused, she called up the guy from sporting goods and he asked me if i fired it and i said a couple times, and he said nope, not returnable there is another near by walmart im going to try. Dennis
About four years ago bought a crosmam springer. That same day after target practice, the front sight green fiber optic vanished somewhere between the firing line and the walk back to the trunk of my car.
Took it back to wal mart, next day, with box and all within it. Offered to show them the fault. The lady said, I don't know nothing about air rifles, none in stock(same model), all I can do is a refund? I said "Thank you".
This message has been edited by rwssam on Oct 21, 2009 3:20 PM
Insist they're not the same, ask to speak to the acting store manager. Tell/explain to him/her how a pellet rifle is not a GUN since it's not locked up behind the counter.
Unless you live in one of THOSE states where Pellet Rifles are considered firearms and they too are all behind the counter as well.
It's a simple argument.Have at it! I have and won.
are airguns really guns i wonder? here it is.................................................... 45 days with receipt: Computer components and computer accessories.
30 days with receipt: Camcorders and digital cameras.
15 days with receipt: Computers and postpaid cell phones.
These items must be unopened: Prerecorded music, movies, and software products.
Guns & Ammunition: Sales are final.
Tobacco & Alcohol: May only be returned to the store of purchase with original receipt (except where prohibited by law).
WIC Purchases: No refund for WIC-acquired items. WIC-acquired items that are defective or out-of-date may only be exchanged for identical product. WIC-qualified items must be returned with the original receipt.
I have returned a few airguns to Walmart and was told of that policy once. I simply asked for a manager, while stating that it wasn't a firearm. Manager came and said "yeah we can take these back, they're bb guns."
I bought a Marksman'04 at walmart a couple years back
October 21 2009, 6:56 PM
and it just hissed on the third shot. I took it back and they gave me a refund. The hard part was walking INTO the store with it! It was in a CLEAR plastic container, gulp, I was scared to return it, LOL! (I live on the west coast).
My Father works for the Department Of Natural Resources Police here in Maryland,
October 21 2009, 7:47 PM
and he told me that airguns ARE considered firearms in Maryland. I dunno about other states, he said if it shoots anything metal out of a barrel, and has a trigger, it's considered a firearm. Thats here in Maryland though. KG
i went to a different walmart by my friends house (was going over there to shoot anyway) and they took it back no problem, she called sporting goods after i explained that airguns are not firearms and they said ok, so it worked out. still it was kind of a pain in the butt. Dennis
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