I ran into a similar situation in my early days on AT&T Worldnet. When I switched from AT&T Interchange to AT&T Worldnet, Worldnet sent me a new install of Netscape. I didn't bother installing it as I already had the same version of Netscape installed from AT&T Interchange. I just changed the config for the dial-in and email. But, then AT&T sent me a Netscape 3.0 upgrade! As soon as I installed it, my computer went belly up! AT&T had changed some of the internals in Netscape 3.0 and some of their graphics had a problem with my monitor and graphics card. Their solution was for me to get a new graphics card! My solution ended up to be to install a generic version of Netscape 3.1. They told me that even though it was their changes to Netscape that gave me the problems, my system fell into a less than 10% category that couldn't run their version of Netscape! Since then, I only install generic versions of Netscape as they work with a wider range of hardware. Microsoft seems to have the same attitude towards computer configurations. If you want their latest, you have to have whatever they have configured for.
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