.... of the times we got in stuff from UPS and a commercial fright company when I was working for $ISP.
Like the 2.5 Million core router packaged in a very sturdy wood crate that arrived with all the shock watch and 'tip n tell' stickers tripped, boot prints on the side of it, and a forklift-shaped hole in the crate. Fortunately, the router only had a small scratch where the forklift hit it, but we still had words with our sales exec.
UPS did the same thing with a pair of ESR10000 access routers. We were not pleased. (considering the chassis alone cost about 50K, and the cards were easily over 128K each!)