*****Make
Referrals List (places to start)
Be creative with this. Beyond the initial list provided
by your insurance company, HMO or state agency, clergy,
teachers, your co-workers, and family services
organizations are likely places to start. A big advantage
to this is that even in a big city you'll start hearing
the same one or two doctor's names repeated. That's a
very good sign
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*****Check
Accreditations
This step is such a pain in the butt
most people don't do it, but once you track down the
right phone # it's pretty quick. It's well worth it.
Especially when you are dealing with a referral - don't
take someone else's word on this. Call the state
licensing board, the medical supervisory board, the
hospital affiliations and the insurance company to find
out about complaints or problems.
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*****Make a list
of general questions
When doing this consider both the
office's philosophy and your own. Try to come up with
questions that might tickle out any basic differences
between your family's and the doctor's approaches.
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*****Make initial
calls
This should winnow down your list to a
few likely doctors
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*****Make
Preliminary Appointments
Let the receptionist know you are interviewing doctors
for your family. Ask for an appointment to meet
with the doctor. Bear in mind that the best doctors are
always very busy. A long wait for a good one might be
better than a shorter wait for someone else. You can
always get on someone's schedule and then cancel the
appt. if you find someone suitable in the interim.
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*****Make a list
of detailed questions
This would be much more personal than
your first list and would address your most pressing
concerns and the more mundane side of the process like
billing, what to expect next, likely time frames, best
and worst case scenarios, etc. Take this list to
your preliminary appointment.
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*****Take Your
Time
After your initial appointment to meet the doctor and the
staff, take some time to write down what was positive and
negative about the meeting. If your gut says
"NO", even if the Doctor came highly
recommended, go with your instinct.
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*****Don't Be
Scared to Switch
If you find out after you have committed to a doctor that
it is not a good fit, do NOT be afraid to seek out
another doctor. Address your concerns with the
doctor or with the office supervisor and inform them
about what you need. Ask them for referrals to a
better fit.
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*****Examine Your
Insurance
Ensure that with each scenario, you understand the
policy, the payment options, the referral
conditions. As you discuss options with the Doctor,
make sure they understand your insurance limitations.
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*****Complain
Effectively
Keep in mind that the care and service
you get from your doctor should be in a team atmosphere.
You and the doctor should work together to provide care
for your family. Do your part by providing information,
asking questions and following directions. The doctor
must also do his or her part by treating you with
respect, courtesy and providing you with adequate
explanations for care decisions. If you are not
satisfied, speak to the office manager, the hospital or
the medical ethics board in your state. Do not be
intimidated - you are the only advocate for your own and
your family's health.
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